First Bank of Nigeria
|Agent Network Development Officer and Financial Inclusion Service
Akute, Ogun State, Nigeria
Summary
Led agency banking initiatives and financial inclusion services, driving network expansion and digital product adoption to enhance customer retention and branch revenue.
Highlights
Led agency banking initiatives, expanding the agent network by 40% through targeted merchant acquisition and strategic partnerships, significantly driving financial inclusion in underserved areas.
Successfully executed digital product sales strategies, achieving a 30% growth in e-business and retail product adoption across multiple channels, including agency banking.
Spearheaded relationship management efforts, cultivating strong client relationships that increased business development opportunities and enhanced customer retention in the Akute region.
Provided top-tier customer service and support, resolving complex issues and improving customer satisfaction ratings through personalized banking solutions.
Implemented financial inclusion services, increasing access to banking services in rural communities by 20% and boosting the bank's retail banking footprint.
Managed end-to-end merchant acquisition processes, onboarding 50+ new merchants, which contributed to a 35% rise in transaction volumes and improved digital product penetration.
Championed business development initiatives, identifying and capitalizing on market opportunities that significantly increased overall branch revenue.